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As facilities managers begin to work in European and global settings, they face a new range of opportunities and obstacles - including the challenge to develop credibility for the profession as a whole. |
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Why bother with standards? The current work of the British Standards Institute and its sister national standards bodies as it applies to FM will ultimately lead to a more cohesive profession.
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The UK is the leading country in Europe in opening its market to players from all Member States and from the rest of the world. So how will current European developments in the services sector impact on our sector and its players, and what will be the implications for companies wishing to provide services into another Member State of the European Union? |
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How has service delivery responded to change in this decade? Are client drivers different, and if not, shouldn't they be? Has the supply side genuinely identified the challenges they face, and risen to those challenges?
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Adrian Hackford asks how far the total FM model can be taken in the modern university. |
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In an era of increasing costs to acquire new customers, offering products or services alone is not enough. Organisations must provide their customers with satisfactory experiences, argue Professor John Murphy and Stephen Beard of Alfred McAlpine. |
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There is nothing new about recycling as an objective, but there are new and growing pressures on businesses to act responsibly and comprehensively to manage waste. |
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2006 will be a significant year for changes in premises management, health and safety, and employment law, all of which will impact considerably on facilities managers. Kelly Mansfield explains. |
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Paper documents are of crucial importance to most organisations, so the services of a document recovery specialist can prove invaluable in getting the business up and running quickly and efficiently in the aftermath of a flood, fire or other disaster. |
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Access Equality is a sustained campaign to: raise awareness of the problems and barriers faced by disabled people in their everyday lives; demand an improvement in the attitudes and actions that disabled people experience; and build a mass movement of disabled and non-disabled people campaigning and working for equality. |
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In everyday facilities operations, accidents happen. So do disasters. Thankfully, there are a number of steps that a facilities manager can take to minimise the risk to business and to ensure that recovery gets underway as soon as possible following an incident. |
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Just because something is fashionable it's not necessarily a bad idea. Whatever else it might be, corporate social responsibility is certainly fashionable. But what does it mean? And is the facilities profession going to be a leader or follower in this new area? |
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When management of catering facilities falls within the remit of the facilities or estates management department, it requires a significant investment of time and resources. Savings on both can be made by outsourcing procurement and management of catering equipment to a specialist provider. |
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We're all busy, and getting busier. Clients and employers place increasing demands on our time, and the panacea of a work/life balance seems ever further away from reality. But working longer hours and at faster speeds doesn't make us better at what we do. |
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There are many contractual issues that need consideration for a successful outsourcing or FM agreement. Here are some tips for suppliers to ensure that their FM and outsourcing contracts underpin a fruitful customer relationship, plus some of the traps suppliers should avoid. |
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The recent launch of Asset Skills, the new Sector Skills Council encompassing FM, will see the establishment of National Qualification Standards for FM. Not only are things gathering pace in the UK in terms of qualification frameworks and standards, but the impact of changes in Europe will also bring changes to the whole education and training scene. |
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Cashless vending offers major advantages to employees and staff - and facilities managers also stand to benefit. The days of fumbling for coins, stuck money and machines that fail to give change are over. With them, the resulting headaches and time-consuming workload for facilities managers operating vending machines in the workplace are consigned to the past. |
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The development of European standards is essential for the FM profession and industry if it is to be recognised as a sector in its own right.
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Building confidence in the idea that FM can deliver for business has been hampered by the lack of agreed performance measurement standards. Replacing the proliferation of alternative models would be a mark of maturity for FM. |
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The UK FM market arguably leads the world in the range of capabilities available to clients, but there is a long way to go before truly sustainable relationships are the norm. |
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